Last week the Guardian published a video interview with the people behind gov.uk describing how their new approach to service delivery was 'opening up the government'.
This approach has had particular significance to the work I am doing with the Scottish Government, working as an in-house designer on a project that is looking into providing new services for Scottish learners.
fact that government, and many public sector bodies are starting to
embrace design as a way to ensure that the services they are providing
reflect the needs of the users, is a hugely positive step. But we still
have a long way to go here in the UK compared to other countries in
Europe and further afield, such as Australia where the government has their own in-house group of designers.