'How geeks opened up the governement'

Increasingly across government now more and more civil servants are recognising that the value of being open, the value of talking to people, vastly outweighs the risks of being tight-lipped...
— Tom Loosemore, Deputy director, digital strategy, Government digital service

Last week the Guardian published a video interview with the people behind gov.uk describing how their new approach to service delivery was 'opening up the government'.

This approach has had particular significance to the work I am doing with the Scottish Government, working as an in-house designer on a project that is looking into providing new services for Scottish learners.  

The fact that government, and many public sector bodies are starting to embrace design as a way to ensure that the services they are providing reflect the needs of the users, is a hugely positive step. But we still have a long way to go here in the UK compared to other countries in Europe and further afield, such as Australia where the government has their own in-house group of designers.

Source: http://www.guardian.co.uk/technology/video...